Terms of Use

Effective as of: 10.10.2024

Welcome to Talo. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the "Services"). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at:

Email: hello@taloai.com
Address: 675 27th Street, San Francisco, CA 94131

These Terms of Use (the "Terms") are a binding contract between you and Talo.ai, Inc. ("Talo," "we" and "us"). Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document as well as those in the Privacy Policy, and any other relevant policies.

IMPORTANT NOTICE: PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Will these Terms ever change?

We are constantly striving to enhance our Services, which may necessitate changes to these Terms. We reserve the right to modify the Terms at any time, and in such an event, we will provide notice on our site at Talo, send you an email, and/or notify you through other means.

If you do not agree with the updated Terms, you are free to reject them; however, this will result in the inability to continue using the Services. Your continued use of the Services following the effective date of the amended Terms signifies your acceptance of all changes.

Refund Policy

Trial Period and Charges

You receive 10 minutes of free trial usage
After using the trial minutes, your payment method will be automatically charged
After 7 days of trial period, you will be charged for the subscription

Refund Eligibility

Full refund is available if you have used:
- The 10 trial minutes AND
- No more than 10 additional minutes (20 minutes total)
No refunds will be issued if you have used more than 20 minutes total
Refund requests must be submitted through the support chat in the application

What about my privacy?

Talo places a high priority on the privacy of its users. For the current Talo Privacy Policy, please click here.

Age Requirements

We do not knowingly collect or solicit personally identifiable information from children under 16 years of age. If you are under 16 years of age, please refrain from attempting to register for or use the Services, or sending us any personal information. If we discover that we have collected personal information from a child under 16 years of age, we will promptly delete that information. If you believe that a child under 16 years of age may have provided us with personal information, please contact us at hello@taloai.com.

What are the basics of using Talo?

Account Creation and Management

You may be required to sign up for an account, select a password and user name ("Talo User ID"), and provide us with certain information or data, such as your contact information. You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your Talo User ID a name that you don't have the right to use, or another person's name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.

Third Party Accounts

You may be able to access certain parts or features of the Services by using your account credentials from other services (each, a "Third Party Account"), such as those offered by Google. By using the Services through a Third Party Account, you permit us to access certain information from such account for use by the Services. You are ultimately in control of how much information is accessible to us and may exercise such control by adjusting your privacy settings on your Third Party Account.

Legal Requirements

You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you've received your parent's or guardian's permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf).

Account Security

You will not share your Talo User ID, account or password with anyone, and you must protect the security of your Talo User ID, account, password and any other access tools or credentials. You're responsible for any activity associated with your Talo User ID and account.

Messaging

As part of the Services, you may receive communications through the Services, including messages that Talo sends you (for example, via email). When signing up for the Services, you will receive a welcome message and instructions on how to stop receiving messages.

Restrictions on Use

You represent, warrant, and agree that you will not provide or contribute anything, including any Content or User Data, to the Services, or otherwise use or interact with the Services, in a manner that: